Privacy Policy

Privacy Policy

Introduction

Welcome to https://kraton-tree.kratom-planet.com (referring to our company as ‘Kraton Tree’ or ‘we’). We are dedicated to maintaining a transparent and secure online environment for our users, ensuring their privacy is respected at all times. This Privacy Policy explains how we handle your personal information and data in accordance with various international privacy laws and regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) of the European Union (EU)
  • General Data Protection Law (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado Privacy Act (CPA), Colorado, USA
  • Utah Consumer Privacy Act (UCPA), Utah, USA
  • Connecticut Total Data Protection Act (CTDPA), Connecticut, USA
  • Virginia Consumer Data Protection Act (VCDPA), Virginia, USA
  • Protection of Personal Information Act (POPIA), South Africa

Scope

This policy is applicable to all aspects of our online presence, including but not limited to:

  • Our official website at https://kraton-tree.kratom-planet.com
  • Any mobile applications or software developed by Kraton Tree
  • Online services and products offered by us
  • Interactions between users and our support team

Please note that this policy does not extend to third-party platforms, tools, apps, or websites linked from our site, as they have their own privacy policies which govern data collection and usage.

Processing Activities

This Privacy Policy outlines the activities we engage in when you:

  • Utilize our applications and services as an authorized user.
  • Visit any of our websites that reference this Privacy Statement.
  • Receive communications from Kraton Tree, including newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect a range of personal data to enhance your experience with our services and improve our business operations. The types of personal information we gather include:

  • Account Information: Details related to your registration and account creation, such as user name, email address, and password.
  • Payment Information: Data required for processing transactions, including cardholder name, credit/debit card numbers, expiration dates, and security codes.
  • Financial Information: Details about your financial status or payment history, if relevant to our services.
  • Purchase Information: Records of products or services bought from us, including order details, shipping addresses, and purchase timestamps.
  • Mobile Device Identifiers: Unique identifiers such as IP addresses, device IDs, and advertising IDs used on mobile devices for tracking and analytics.
  • Location Data: Information about your geographical location when using our location-based services.
  • Feedback: Responses to surveys, reviews, or comments provided by users regarding our products and services.
  • Social Media Information: User data from social media platforms if you choose to connect your accounts for seamless sharing or login experiences.
  • Product Information: Details about the products you view, search for, or purchase on our site.

We collect this data through various methods: user input forms, order processes, surveys, browsing interactions, and automated technologies like cookies and tracking pixels. Additionally, third-party service providers may share personal data with us, but they are bound by their respective privacy agreements.

Cookies

Kraton Tree uses cookies to enhance your experience on our website and gather analytics. Cookies can be categorized as:

  • Strictly Necessary: Essential for navigating the site and providing requested functions.
  • Preference: Used to remember user preferences and settings.
  • Analytics: Help us understand how users interact with our site, enabling us to improve its performance and content.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion of Data

We retain personal data for as long as necessary to fulfill the purposes described in this policy or until you request its deletion. The specific retention periods vary based on the type of data and legal requirements. After this period, we will securely delete or anonymize your information unless required by law to preserve it.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

  • Access to your information and details about how it is being processed.
  • Rectification or erasure of inaccurate or incomplete data.
  • Restriction on the processing of your data under specific circumstances.
  • Right to data portability, allowing you to receive your personal data in a structured format.
  • Objection to the processing of your data for certain purposes.
  • Non-discrimination for exercising your data privacy rights.
  • The right to file appeals or complaints with our data protection officer or relevant supervisory authorities.

To exercise these rights or if you have any data-related queries, please contact our Privacy Team at [email protected] or write to us at the provided physical address. We will respond to your requests in accordance with applicable laws and regulations.

Changes to Policy

Kraton Tree reserves the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page, and we encourage users to review it periodically for the latest information.

Contact Information

For any questions related to privacy, data security, or this policy, please reach out to our Privacy Team:

  • Email: [email protected]
  • Physical Address (for written correspondence): Kraton Tree Privacy Team, [Address], [City, State, Zip Code]